Eyad CV

Eyad Sharef AL-Awadi – MBA  MCP  ITIL

Executive Summary:
Knowledge in creating an IT environment that enables the business to achieve its goals.

Designing, improving & implementing business processes is my main experience area .Job

                 

Category:                   IT Management, Project Management & Business Analysis.

Objective: Seeking a Business Analyst role to offer effective and efficient solutions for the business that maximizes its productivity.

Business Results:

Area	Achievements	Courses
Business Process	-  Redesigned the main warehouse receiving process. -  Was able to improve the effectiveness and efficiency of the distributing process. -  Designed, document and implement the process for every group of Brands. -  Designed the on boarding process for the manpower. -  Designed and documented the new products process, to be included in the BRD “Business Requirement Document” -  Design the Escalation process of customer complaints in ACIG & AlSorayai Group.	6 Sigma Green Belt. Self studied.
Project Management	Led a team of 20 people to complete a SR 2M project for implementing a POS system in 250 Stores. Regardless of the challenges, I used my project management and communication skills to complete the project.	PMP, Change management

Academic Qualifications & Courses: Arab Academic for Science & Technology		2001, Jeddah, Saudi Arabia
	Degree:	(MBA) Master of Business & Administration. GPA 3.26/4.0
New Horizon Training Center		2002, Jeddah, Saudi Arabia
	Degree:	(MCSE) Microsoft Certified System Engineer attendance. MCP ID#2767610

King Abdul Aziz                                                                               1995, Jeddah, Saudi Arabia

University

                                                                                           Degree:     Bachelor in Statistics/Computer Science

Courses

PMP (Project Management Professional) in 2007	Rowad, Jeddah, KSA
ITIL Service Management Essentials  in 2006	Marcom, Jeddah, KSA
People and Quality Managment Cources  In 2011	NTC, Jeddah, KSA : (NLP at the work place, HR for Non HR Managers, Conducting Professional

Interviews & Negotiation Skills )

Professional Experience:

-  Oracle Fusion implementation (GL, AP, Taleo & HCM)

-  Designed and implemented the company’s network infrastructure (HQ, Branches & Camp) - Completed Business information gathering for (CRM and Payroll) - Call center design with Avaya System.

-  Implemented manpower archiving system.

Achievements:

-  Redesign the inventory steps and added control points.

-  Helped in Redesign the Importing Business Process and added control points.

-  Worked In a project related to outsource the Contact Center to a third party company.

-  Documented all the current warehouses process.

-  Established a new data center with high availability.

-  Implemented Procedures and policies to control the access to the company’s resources.

-  Redesigned the sales application as per the Business requirements.

-  Reduced about 55% of the bandwidth cost.

-  Changed the FSD (Function Specification Document) as per the Business requirements.

2008-2009 (GM)

I have established a company “Surveillance Systems” to provide consultation and security solutions. List of projects involved in :

-  Comparing between different BMS for an office building project.

-  Assets and baby tracking solution based on RFID technology for a Hospital.

Provide consultation to the following projects:

Project Name	Company	Industry	Solution	Contact Person	Date
	Khoja Diyarcom	Healthcare Real estate	Proposal: Hardware-RFID Proposal: BMS-IT Infra.	Ahsan Khan (IT CIO)	2009
				Mahmoud Hafiz	2010

-  Built the company’s wide area network (WAN) that connects 8 sites, 250 network nodes, and 6 enterprise servers.

-  Improved Business satisfaction through a more professional approach to service delivery.  - Implementing Help Disk division that support the incidents of 250 stores  - Manage IT assets including Hardware, Network and Software.

Honors & Awards:

                                                                                                    MEMENTO Award by Al-Sawani Group IT Dept. as recognition of

AL-Sawani Group, IT Dept.                                                 cooperation with co-workers and contribution in developing a true

2008                                                                                          friendship among colleagues.